CONSULT FEES

60 min consult - $137

45 min consult - $122

30 min consult - $105

Payment can be made by cash, credit card (Visa & Mastercard) and EFTPOS.
All fees are due at time of consult unless by prior agreement.

HICAPS

HICAPS is available to provide immediate rebates for participating health funds.

Check with your health fund to see if you are covered and what, if any, rebate you’re entitled to.

In the event that HICAPS or your health fund is offline, payment in full will be required and a receipt for manual claiming will be provided.

(Outages rarely occur and are often resolved quickly, unfortunately we as a clinic have no influence or control over this)

DISCOUNTS

We have a unique approach. Rather than using a card or bulk purchases, we provide two discount options for consecutive appointments lasting 60 minutes or more. This allows you to prioritize your health.

You can receive $10 discount if your last appointment was within 14 days, or a $5 discount if it was within 28 days.

CANCELLATION & RESCHEDULING POLICY

We understand that life happens and plans change.

To ensure we can offer available slots to those on our waiting list, we kindly ask for as much notice as possible.

More than 6 business hours’ notice: No charge. (Note: "Business hours" refers to our clinic's standard operating hours. For example, an early morning cancellation must be made during operating hours the day prior).
Within 6 business hours’ notice: 50% of the service fee will be charged.
Non-attendance (No-show): 75% of the service fee will be charged.
The "Filled Spot" Exception: We maintain an active cancellation list and will always do our best to fill a vacancy to save you the fee. If we are able to fill your cancelled appointment, no fee will be applied, regardless of how late the notice was given.

If the spot remains unfilled, these charges help cover the operational costs of the time, staff, and resources reserved specifically for you.

Our Commitment to You: If Rebound Remedial Massage needs to cancel or reschedule your appointment with less than 6 business hours' notice due to staff illness or emergency, we will offer you a priority re-booking and a discount on your next session.

PRIVACY POLICY: REBOUND REMEDIAL MASSAGE

1. We respect your privacy

(a) Rebound Remedial Massage respects your right to privacy and is committed to safeguarding the privacy of our clients and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and the record-keeping standards outlined in the Queensland Code of Conduct for Healthcare Workers. This policy sets out how we collect and treat your personal information.

(b) "Personal information" is information we hold which is identifiable as being about you. This includes "Sensitive Information," which, for a remedial massage clinic, specifically includes your health and medical history.

2. Collection of personal information

(a) We will receive and store personal information you enter onto our website, provide to us directly, or give to us in our clinic.

(b) Basic Information: Name, phone number, address, and email address to enable us to process your bookings and communicate with you.

(c) Sensitive (Health) Information: As a health service provider, we collect information necessary to provide safe and effective treatment. This includes medical history, current medications, physical condition/injuries, clinical assessment notes, and treatment goals.

(d) Financial Information: We may collect financial or payment information to process payments for services rendered.

3. How we collect your personal information

(a) We collect information when you interact with us electronically, in person during consultations, through our online booking platform and digital intake forms, and from referring health professionals (only where you have provided consent).

4. Use of your personal information

(a) We use your information to provide tailored clinical services, manage appointments (including SMS/email reminders), communicate regarding your recovery, and improve our services.

(b) Direct Marketing: We may use your contact details to notify you of clinic updates or new services. Every marketing communication will include a clear "Opt-out" or "Unsubscribe" link in compliance with the Spam Act 2003.

5. Disclosure of your personal information

(a) We may disclose your information to our employees, insurers, or professional advisers as reasonably necessary for the purposes set out in this Policy.

(b) Health Fund Claims: We may disclose your treatment information to private health funds or payment processors (e.g., HICAPS) to facilitate your insurance claims.

(c) Legal Requirements: We may disclose information to comply with a legal requirement, court order, or request from a law enforcement agency or the Office of the Health Ombudsman.

(d) Digital Storage and Overseas Disclosure: We utilize Noterro, a secure, cloud-based practice management system, to manage online bookings and securely store digital clinical files. Noterro's data servers are exclusively located in Canada. Canada's privacy framework (PIPEDA) is internationally recognized and aligns closely with the strict protections of the Australian Privacy Principles. By providing your information, you consent to this secure overseas cloud storage.

6. Security of your personal information

(a) We have put in place suitable physical, electronic, and managerial procedures to safeguard your information.

(b) Data Breaches: In the event of a security breach likely to result in serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme and notify you and the Office of the Australian Information Commissioner (OAIC).

7. Access to your personal information

(a) You may request details of personal information that we hold about you. If you would like a copy of your records, or believe that any information is inaccurate, please email dan@reboundrmt.com. We will respond within 30 days.

8. Complaints about privacy

(a) If you have any complaints about our privacy practices, please send details to: Shop 5C 227-229 Brisbane Street, Ipswich, Queensland, 4305 or email dan@reboundrmt.com. If you are unsatisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) or the Queensland Office of the Health Ombudsman (OHO).

9. Website and Cookies

(a) When you visit www.reboundrmt.com, we may collect aggregated data (browser type, operating system) to analyze site traffic.

(b) Cookies: We use cookies to store details about your site use and potentially serve relevant ads via third-party services. You can reject cookies in your browser settings.

Approved by: Daniel Wonnocott

Last Updated: September 2026